Minimum control loop
Make the change only after the control loop is complete and documented.
- Call the vendor using a phone number already in your vendor master file.
- Confirm with two named contacts at the vendor when possible.
- Require internal dual approval for every payment-instruction change.
- Document caller, number used, date, time, and outcome.
- Hold payment if the requester resists phone verification.
When to escalate
Escalate to finance leadership, IT, and your bank when these are present.
- Urgency plus new bank details.
- Reply-to mismatch or free-mail finance contact.
- New bank country differs from vendor history.
- CEO, CFO, or finance director language pressures AP.
- The vendor's normal contact is not responding through trusted channels.
Vendor Bank Change Check FAQ
Should AP accept a signed PDF bank-change letter?
Treat it as one document, not proof. PDFs can be forged. Callback on a known number is the key control.
What if the vendor says the change is urgent?
Urgency is a red flag, not a reason to skip controls. A legitimate vendor can wait for secure verification.
Does the checker validate the bank account owner?
No. It does not validate account ownership or vendor identity. It helps AP identify and document red flags.